Shipping and Returns

WHERE DO YOU SHIP?
For print ordersmost orders ship for $5 within the United States.

For Canada, shipping is around $10-20 depending on the size of the print, and no need to worry about customs tax as print is printed in Canada.

For Australia, shipping is around $10-15 depending on the size of the print, and no need to worry about customs tax as print is printed in Australia. 

For Costa Rica, shipping is around $10-$15 depending on the size of the print and no need to worry about customs tax as print is printed in Costa Rica. Print either ships via Alfaro, Tempisque, or Correos Costa Rica.

Due to the complex nature of shipping internationally, if you'd like to order a print and are located outside of the US, Canada, Australia, or Costa Rica, please contact us so we can get you a shipping quote -- we also are more than happy to ship to your freight forwarder of choice! For example, we worked with an awesome customer in Japan for a custom size print, printed in Australia and sent via freight to Japan. Whenever possible, we try to print within your country to avoid customs fees, support your local professional printers in your country, and keep shipping costs down!

For print + frame orders, we ship for free to the continental United States. We can ship internationally, APO and PO boxes upon request please email us at thesunsetshop@sambatothesea.com for a quote. Due to the complex nature of shipping internationally, if you'd like to order a print and are located outside of the US, please  contact us so we can get you a shipping quote  -- we also are more than happy to ship to your freight forwarder of choice!

For postcard/notecard + puzzle + tee + desktop calendar + pillow cover orders, we ship within the United States. International orders may be responsible for customs tax. For international orders, please contact us for a shipping quote.

 

 
WHEN WILL MY ORDER ARRIVE?
Please allow up to 7 business days for your order to be printed, packed and shipped. Once in transit, shipping may take up to 5 business days for domestic orders. For international shipping, transit times all depends on how long it takes customs to process your order. You can check the status of your order via the order confirmation email sent to you right after you placed your order -- simply click on the link in the email. To expedite your order or if you have any questions about shipping, please contact us.

 

HOW DO YOU SHIP AND DO YOU PROVIDE SHIPPING INSURANCE?
For print orders,  we use USPS, UPS, and FedEx which all provide a base level of insurance.  Once your order ships a tracking number will be sent.

For print + frame orders, we use FedEx which provides a base level of insurance up to $100 plus the cost of the frame. Additional coverage is available upon request for an additional fee. Once your order ships a tracking number will be sent.

For postcard/notecard + desktop calendar + pillow cover orders, depending on the size of your order, we use USPS Priority Mail shipping which includes insurance up to $50. Once your order ships a tracking number will be sent.

For puzzle + tee orders, our puzzle maker and t-shirt embroider ships either FedEx, UPS or USPS.  Once your order ships a tracking number will be sent.

 

 

WHAT IS YOUR RETURN POLICY?
For print + puzzle ordersYour print or photo puzzle is custom ordered just for you. As a result, all orders are final as soon as they are placed. We can only accept exchanges if your print or photo puzzle is damaged upon arrival. If your order arrives in such a condition, please contact us and let us know immediately. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the shipping company on your behalf, and reprint the print or photo puzzle for you.

For print + frame orders: Every frame is custom which means it is made specifically for you. That means that the frame will not work with anyone else’s piece. As a result, all orders are final as soon as they are placed. We can only accept exchanges if your frame was made incorrectly or damaged upon arrival. If your order arrives in such a condition, please contact us and let us know immediately. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the courier company on your behalf, and reprint the print for you.
For postcard/notecard + desktop calendar + pillow cover ordersReturns will be accepted within one week. You are responsible for paying return postage. Products must be free of stains and any sign of wear and tear. If item is returned damaged, soiled, or missing attached tags, item will not be returned. Return postage insurance and tracking is highly recommended. 

For tee ordersEach shirt is custom made per order and therefore only exchanges are accepted. Please refer to the size charts before you order to ensure fit before ordering. Exchanges will be accepted within one week of receipt of tee and you are responsible for paying postages. Products must be free of stains and any sign of wear and tear. If item is returned damaged, soiled, or missing attached tags, item will not be exchanged. Return postage insurance and tracking is highly recommended. If item arrives to you damaged, we will happily process a refund or exchange -- please contact us within three days of receipt of shirt with photos of damage.  

 

 

If you don’t see your question answered here, please contact us and we'll be happy to help!

You can contact us via email (thesunsetshop at(@) sambatothesea.com) or our physical mailing address listed here.


P.S. Did you know that every purchase gives back to help keep Mother Nature magical?

As a proud member of 1% for the Planet, every purchase helps support this amazing environmental non-profit organization. Click here to learn more!
    1% for the Planet proud member Samba to the Sea + The Sunset Shop.