Questions?

WHO IS THE PHOTOGRAPHER AT THE SUNSET SHOP?

All photos are photographed, owned, and copyrighted by Kristen M. Brown (that’s me!). You can learn more about Kristen and how she ended up trading her heels in NYC for chasing sunsets + dancing with waves in Costa Rica below!

DOES KRISTEN SIGN THE PRINTS?

Prints are digitally signed on the front of the print and some are hand signed and stamped on the back of the print.

WHAT TYPE OF PAPER WILL MY PHOTO BY PRINTED ON?

Prints are printed with a thin white border around the image on high-quality, archival lustre photo paper (Kodak Endura Professional Paper) and ready for you to frame! Standard Archival Value of 100 years in home display and 200 years in dark storage. 🙌🏻💕

I JUST PURCHASED THIS AWESOME 30% OFF OFFER -- WHAT HAPPENS NEXT?

After you receive your payment confirmation email, be on the lookout for a second email with your exclusive redemption code so you can then pick out your print from The Sunset Shop at your convenience!

Then, when you’re ready, you can go sunset + beach print shopping at The Sunset Shop! All you need to do is pick out your favorite image that you’re dying to bring home with you, add the correct size print for the offer you purchased (i.e. if you purchased the 30% off 11x14 print size offer, select the 11x14 print option), enter the code to redeem this offer at checkout (since you pre-paid for the print with this awesome offer, the final checkout price will be $0), and within a week of placing your order, you’ll have a slice of Pura Vidadise in your own home with your prints! Yassssss! 

To expedite your order, please contact us.

WHAT IS YOUR RETURN POLICY?

We want you to love your print as much as we do! All prints are returnable for a merchandise credit within five (5) days of delivery. Prints must be returned undamaged and in original packaging. We are more than happy to provide you with a return shipping label, which will be deducted from your merchandise credit, or you can handle the return shipping from a preferred carrier. 

If your print arrives damaged, please contact us and let us know immediately. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the shipping company on your behalf, and reprint the print for you.

WHAT IF THE COLOR OF THE PRINT OR PRODUCT LOOKS DIFFERENT FROM THE COLOR OF THE IMAGES ON THE WEBSITE?

The color settings and the type of your computer monitor, tablet, or phone screen that you use to view your image have an influence on the perception of how your image should look. You should be aware that images viewed in the majority of web browsers are not color accurate, and that prints may look slightly different. There is also a variation between different paper types. If precise colors are important for you, you should contact us for more information before placing your order. As we cannot guarantee the accuracy of your monitor, we will not accept color reproduction as a valid reason for return.

If you don’t see your question answered here, please contact us and we’ll be happy to help!


P.S. Did you know that every purchase gives back to help keep Mother Nature magical?

As a proud member of 1% for the Planet, every purchase helps support this amazing environmental non-profit organization. Click here to learn more!
    1% for the Planet proud member Samba to the Sea + The Sunset Shop.